Terms of Service

Last Updated: October 7, 2026

Welcome to Carrysela.

These Terms of Service ("Terms") govern your access to and use of www.carrysela.com (the "Site"), including all products, services, purchases, and features available through our website.

By accessing or using our Site, you agree to these Terms and all policies referenced on this website. If you do not agree with these Terms, please do not access or use our Site.

Store Information

Carrysela is an independently operated online retail store offering women's clothing and fashion accessories.

Website: www.carrysela.com

Customer Support Email: hello@carrysela.com

Customer Support Phone: +39 345 856 5822

Business Address:

Via Modesto della Porta 3, Lanciano, CH 66034, Italy

Eligibility and Acceptable Use

By using our Site, you confirm that you are at least the age of majority in your state or country of residence, or that you are using our Site with the consent of a parent or legal guardian.

You agree not to:

  • Use the Site for any unlawful, fraudulent, or unauthorized purpose.

  • Interfere with the security or normal operation of the Site.

  • Attempt to gain unauthorized access to our systems or services.

  • Upload or distribute viruses, malicious software, or other harmful code.

  • Violate any applicable Italian or EU laws or regulations while using our Site.

Product Information

We make reasonable efforts to ensure that product descriptions, images, sizing information, colors, pricing, and availability are accurate.

However, occasional errors, updates, or technical inaccuracies may occur. Product colors may also vary depending on your device, display settings, or lighting conditions.

We reserve the right to correct errors, update information, or modify product listings at any time, without prejudice to your statutory consumer rights.

Product Availability

Product availability may change without notice.

We may limit purchase quantities, discontinue products, or update product listings at our discretion.

If an item becomes unavailable after an order has been placed, we will contact you to discuss available options, which may include cancellation, substitution where appropriate, or a refund.

Pricing and Currency

Prices may be displayed in multiple currencies on‑site for reference purposes. Final currency and amount payable will be confirmed at checkout.

Your final order total may include:

  • Product price

  • Applicable shipping charges

  • Promotional discounts

  • Applicable taxes according to applicable rules

If a pricing error, technical error, or product information error occurs, we may correct the information before processing your order and, where appropriate, cancel or adjust the affected order in compliance with EU consumer law.

Orders and Order Acceptance

Submitting an order does not automatically mean your order has been accepted.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

We may review orders for:

  • Payment authorization

  • Product availability

  • Billing or shipping information

  • Fraud prevention

  • Compliance with these Terms

We may decline or cancel an order if:

  • Payment cannot be authorized.

  • Billing or shipping information is incomplete or inaccurate.

  • A transaction is identified by fraud prevention systems.

  • A product becomes unavailable.

  • A pricing or technical error occurs.

  • The order violates applicable law or these Terms.

If your order is canceled after payment has been received, any applicable refund will be issued to your original payment method.

Payment Terms

We accept the secure payment methods displayed during checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Full payment authorization is required before an order can be processed and prepared for shipment.

Payment information is securely processed by trusted payment providers that comply with applicable payment security standards. Carrysela does not store your complete credit card or debit card information.

Please refer to our Payment Policy for additional information.

Shipping and Delivery

Orders are processed according to our published Shipping Policy.

Estimated delivery times are provided for reference only and may vary due to weather conditions, carrier delays, holidays, order volume, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, including your statutory 14‑day cancellation right under EU consumer legislation.

Eligible items may be returned within our voluntary extended 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Please review that policy for complete information regarding return eligibility, refund processing, return shipping responsibilities, and non‑returnable items.

Customer Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities associated with your account.

You agree to provide accurate, current, and complete account information.

If you believe your account has been accessed without authorization, please contact us immediately.

Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information in compliance with GDPR and Italian data‑protection rules.

Intellectual Property

All content available on this Site, including text, graphics, logos, images, icons, layouts, and other materials, is owned by or licensed to Carrysela unless otherwise stated.

You may not copy, reproduce, distribute, publish, modify, or otherwise use our content without our prior written permission.

User Content

If you submit reviews, comments, photographs, suggestions, or other content to us, you grant Carrysela a non‑exclusive, royalty‑free, worldwide license to use, reproduce, display, and publish that content for business purposes, where permitted by applicable law.

You represent that your submissions do not infringe the rights of any third party or violate any applicable law.

Third‑Party Services

Our Site may include links to third‑party websites or services.

We are not responsible for the content, privacy practices, or policies of those third‑party services. Your use of third‑party websites is subject to their own terms and policies.

Disclaimer

We strive to provide accurate information and reliable services.

To the fullest extent permitted by applicable Italian and EU consumer‑protection law, our Site and services are provided on an "as is" and "as available" basis.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by Italian and EU law, Carrysela shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our Site, products, or services.

Our total liability relating to any claim will not exceed the amount paid for the product giving rise to that claim. This limitation shall not apply in cases of gross negligence, wilful misconduct, or where liability cannot be limited by mandatory law.

Indemnification

You agree to indemnify and hold harmless Carrysela, its employees, contractors, service providers, and affiliates from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or misuse of our Site. This clause shall not operate to indemnify against liability caused by our own fault to the extent prohibited by mandatory consumer law.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Termination

We may suspend or terminate your access to our Site if we reasonably believe these Terms have been violated or if fraudulent, unlawful, or abusive activity has occurred.

Governing Law and Dispute Resolution

These Terms and any disputes arising from them shall be governed by the laws of Italy. Mandatory provisions of European Union consumer‑protection law shall apply where relevant.

Consumers resident in the European Economic Area may resort to out‑of‑court dispute resolution bodies. You may also submit disputes via the European Commission Online Dispute Resolution platform.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date. Your continued use of our Site after changes become effective constitutes acceptance of the revised Terms, without prejudice to your statutory rights.

Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Brand Name: Carrysela

Website: www.carrysela.com

Business Address:

Via Modesto della Porta 3, Lanciano, CH 66034, Italy

Customer Support Email:

hello@carrysela.com

Customer Support Phone:

+39 345 856 5822

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CET

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.