Contact Us
Last updated: August 25, 2026
Customer-service details
- Email: hello@carrysela.com
- Telephone: +39 02 0000 3003
- Registered address: Via Monte Napoleone 8, 20121 Milano MI, Italy
- Customer-service address, if different: Via Monte Napoleone 8, 20121 Milano MI, Italy
- Support hours and time zone: Monday to Friday, 09:00 to 17:00 Central European Time, excluding Italian public holidays, for this test configuration
- Website contact page: https://www.carrysela.com/pages/contact-us
What to include
For an order issue, include the order number, checkout email, item, relevant date, delivery postcode, and the result requested. For damage or a suspected defect, include photographs only where safe and reasonably needed. Do not send a full card number, password, government identifier, health information, or unrelated personal data.
Orders, changes, and cancellations
Contact hello@carrysela.com promptly for an address correction, item change, or pre-dispatch cancellation. A request is effective only when confirmed and does not reduce the statutory right of withdrawal. Once dispatched, a change may be impossible; the Refund and Shipping Policies explain the available next steps.
Returns and faulty goods
Request return instructions at https://www.carrysela.com/pages/contact-us or hello@carrysela.com. Do not send goods to an unconfirmed registered office or warehouse. Return address: Via Monte Napoleone 8, 20121 Milano MI, Italy. For faulty, unsafe, damaged, or incorrectly supplied goods, describe the issue and the remedy requested.
Privacy requests
Send a GDPR access, correction, deletion, restriction, portability, objection, or consent-withdrawal request to hello@carrysela.com or https://www.carrysela.com/pages/contact-us. We may ask for proportionate identity verification. The Privacy Policy explains deadlines, exceptions, and the right to complain to Garante per la protezione dei dati personali.
Accessibility help
Contact hello@carrysela.com if you need an accessible format or help completing an order. Describe the barrier and preferred communication format without providing unnecessary sensitive information.
Product-safety issues
If an item presents an immediate safety risk, stop using it, keep it away from children and animals, and contact hello@carrysela.com. For an emergency or serious injury, contact the appropriate emergency service first. Keep the order, batch, product, packaging, and incident information available where safe.
Formal complaints
Send a formal complaint to hello@carrysela.com, stating the order number, dates, earlier correspondence, policy relied on, and desired resolution. Acknowledgement target: within 2 business days. Substantive response target: normally within 14 calendar days, subject to the complexity of the matter. These operational targets do not shorten a statutory deadline.
External escalation
Before publication, identify any legally required ADR or conciliation route and ensure the customer-facing information is available in Italian. Do not link to the discontinued EU Online Dispute Resolution platform. The configured authority, mediator, conciliation body, or dispute service is Contact hello@carrysela.com first; before commercial publication, identify and disclose the competent Italian consumer mediator and any legally required route.
Policy links
Website and map
Website: https://www.carrysela.com
- Choosing a selection results in a full page refresh.