Payment Terms

Last updated: August 25, 2026

1. Accepted methods

Payment methods vary by country, currency, device, order, and provider and are shown before order submission. Current methods: only the payment methods visibly offered by Shopify checkout for the customer and order. We do not claim to accept a method that is not enabled at checkout.

2. Price, currency, and VAT

Checkout displays the item price, discount, delivery charge, VAT treatment, currency, and total before payment. Current currency, VAT/OSS/IOSS, exchange-rate, and rounding rules: Prices, currency, VAT treatment, discounts, delivery charges, and the final total are displayed at checkout; the live Shopify configuration must be confirmed before commercial use. The card issuer or bank may apply a separately disclosed conversion or foreign-transaction fee.

3. Authorisation and capture

A provider may first authorise funds and capture them later. The actual capture point is as disclosed by the payment method at checkout, which may be at order submission, authorisation, or fulfilment. Authorisation does not itself constitute order acceptance. If an order is cancelled after capture, the cancelled amount is refunded under the Refund Policy.

4. Payment providers and security

Shopify and the providers presented at checkout process payment data under their own security and privacy obligations. Provider names, roles, PCI DSS scope, and security wording: Shopify and the payment providers displayed at checkout process payment data; full card numbers and security codes must not be sent by email. Never send a full card number, CVV, password, or one-time code by email.

5. Strong customer authentication

A bank or provider may require 3-D Secure, app approval, a one-time code, biometric confirmation, or another strong customer-authentication step under applicable payment law. We do not control the challenge or the provider's decision.

6. Failed, held, or duplicate payments

A transaction may fail or be held for insufficient funds, incorrect information, authentication, fraud, sanctions, technical, or provider reasons. Do not repeatedly submit payment if the status is unclear. Contact hello@carrysela.com with the order number and transaction date. Duplicate-charge procedure: Do not submit payment repeatedly; send the order number, date, amount, and masked provider reference to hello@carrysela.com for investigation.

7. Fraud and verification

We may use proportionate payment and fraud checks, request non-sensitive verification, delay acceptance, or cancel where law requires or there is a reasonable risk of unauthorised use. We do not request a complete card number by email.

8. Refunds

Approved refunds normally return to the original method, without an extra consumer fee, within the legal timing in the Refund Policy. Provider posting time: normally 5 to 10 business days after Carrysela issues the refund, subject to the customer's bank or payment provider. If the method is closed or unavailable, contact us for a lawful alternative.

9. Chargebacks and payment complaints

Contact hello@carrysela.com for an unrecognised, incorrect, or duplicate charge so we can investigate. You may also use rights available from your bank or payment provider. A chargeback process does not remove statutory consumer rights.

10. Subscriptions, instalments, and buy-now-pay-later

No recurring, instalment, credit, or buy-now-pay-later obligation applies unless the enrolment screen clearly discloses the provider, total cost, payment schedule, interest or fees, renewal, cancellation, missed-payment consequences, and required credit information. Current availability and terms: No recurring, instalment, credit, or buy-now-pay-later obligation applies unless the checkout clearly identifies the provider, total cost, schedule, fees, renewal, and cancellation terms.

11. Pre-orders, deposits, and split charges

Before accepting a pre-order, deposit, made-to-order item, or split charge, we state the amount and timing, expected supply date, cancellation treatment, and what happens if supply fails. Current rule: No pre-order, deposit, made-to-order, or split-charge arrangement applies unless its amount, timing, expected supply date, and cancellation treatment are disclosed before order submission.

12. Invoices and tax records

Order confirmations and invoices identify the seller, items, price, discounts, VAT treatment, delivery charge, payment status, and refund where required. Invoice contact and electronic-invoicing requirements: hello@carrysela.com.

13. Cross-border charges

Import VAT, duty, brokerage, currency conversion, and responsible payer must be disclosed consistently with the Shipping Policy: The checkout and shipping notice must state whether the seller or customer pays import VAT, duty, and brokerage for the destination; no undisclosed payer rule applies.

14. Payment contact

Payment support: hello@carrysela.com. Include only the order number, date, amount, and provider reference needed to investigate; mask card numbers.